Whether you're searching for the number to call if your card is lost or stolen or you just need to know who to notify when you travel, the information below will answer your questions and give tips for keeping your card safe.
Please call us if you plan to use your debit card internationally. As a precaution, we do not allow foreign country transactions unless notified by the customer prior to travel outside the U.S.
The card owner can have the pin reset at any of our branch locations during normal business hours.
Yes, it is recommended that you notify the bank (903 676-1900) before you travel to prevent a fraud alert from being placed on your account. An alert can be removed by contacting 1-800-472-3272.
Each personal account cardholder has access up to a $500 daily cash limit for ATM transactions and $1,500 for daily point of sale transactions and business accounts will have a $3,000 daily point of sale transaction limit. The same withdrawal limits apply for both Saturday and Sunday transactions. Please be aware that your available balance is subject to the date your transaction is processed by the merchant. This amount is generally sufficient for most debit card users. If you need a higher limit, please contact us at 903-676-1900 or email us at firstname.lastname@example.org and we will be glad to work with you to increase your daily limit.
For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line.
A fee of $5.00 will be charged for each new card re-issued.
Contact a new account representative at any of our locations.