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To report a lost or stolen debit card: 800-472-3272

Report a Lost, Stolen or Blocked Card

Tips for keeping you card safe

To report your card lost or stolen or to inquire about a blocked debit card, please contact a representative at the number below:

Master Card Check Card (debit card)

  • Monday thru Friday, 8 a.m. to 5 p.m.: Call 903 676-1900
  • After hours, weekends and holidays: 
    • To Report a Lost or Stolen Debit Card: Call 800 472-3272. Once the call is answered, press “2”.
    • If your Debit Card has been blocked: Call 800-262-2024.

Once the call is answered, press “2” for the Lost and Stolen Card Department.

Tips for keeping your card safe

  • Make a record of card numbers, expiration dates and phone numbers. Keep this record in a safe place, separate from where you keep your cards. Use this information when you report your cards lost or stolen
  • Never put your account number or PIN on the outside of an envelope or a postcard
  • Write down the toll-free emergency number and keep it with you, but separate from your card
  • Don’t give your debit or credit card number over the phone unless you’ve made the call
  • Don’t sign a blank charge slip unless absolutely necessary
  • Tear up carbons from slips and save receipts
  • Always check receipts against your monthly statements
  • Report any errors within 60 days of the statement mailing date
  • Carry only the cards you need, especially when traveling
  • Choose a personal identification number (PIN) that’s different from other obvious numbers, like your phone or Social Security Number or your birthday
  • Memorize your PIN and don’t write it on anything in your wallet
  • Check all ATM receipts against bank statements