Report a Lost or Stolen Card

To report your card lost or stolen, please contact a representative at the number below:

• Master Card Check Card (debit card)
• 903 676-1900 or 1-800-500-1044
• Monday thru Friday, 8 a.m. to 5 p.m. for personal assistance.

• After hours, weekends and holidays: Call 903 676-1900
• Once the call is answered, press “4” for the Lost and Stolen Card Department.

Tips for keeping your card safe:

• Make a record of card numbers, expiration dates and phone numbers. Keep this record in a safe place, separate from where you keep your cards. Use this information when you report your cards lost or stolen.
• Never put your account number or PIN on the outside of an envelope or a postcard.
• Write down the toll-free emergency number and keep it with you, but separate from your card.
• Don’t give your debit or credit card number over the phone unless you’ve made the call.
• Don’t sign a blank charge slip unless absolutely necessary.
• Tear up carbons from slips and save receipts.
• Always check receipts against your monthly statements. Report any errors within 60 days of the statement mailing date.
• Carry only the cards you need, especially when traveling.
• Choose a personal identification number (PIN) that’s different from other obvious numbers, like your phone or Social Security Number or your birthday.
• Memorize your PIN and don’t write it on anything in your wallet.
• Check all ATM receipts against bank statements.